Customer Services Representative - Hyderabad, India - Orcapod Consulting Services Private Limited

Orcapod Consulting Services Private Limited
Orcapod Consulting Services Private Limited
Verified Company
Hyderabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description

Responsibilities:


  • Have daily interactions with customers and handle all issues from end to end via call.
  • Go the extra mile to engage customers in solving issues and ensure satisfaction.
  • Quickly and effectively build rapport with customers, diagnose and resolve issues
  • Provide white glove service and have the ability to provide an overall excellent customer experience.
  • Managing customer expectations regarding estimated response times

Qualifications:


  • 6 months 4 years of customer service experience
  • Fluency in spoken English
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Excellent communication skills and high emotional intelligence
  • Excellent problem solving and customer service skills
  • Strong analytical & Interpersonal skills
  • The ability to be a selfstarter, a sense of urgency, and the ability to remain calm under pressure
  • A flexible schedule Must be okay to work nights

Job Type:
Permanent


Salary:
₹200, ₹500,000.00 per year


Schedule:

  • Night shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Shift allowance

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)
  • Hindi (preferred)

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