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Bengaluru

    GSA - Housekeeping - Bengaluru, India - Accor

    Accor
    Accor Bengaluru, India

    1 day ago

    Accor background
    Full time
    Description

    Company Description

    Job Description

    Responsibilities

  • Attend daily briefings and takes on daily assigned tasks
  • Understand the difference in guest levels (VIPs) and Room Categories
  • Clean and maintain areas of responsibility according to standards and procedures
  • Replenish guest supplies and ensure that guests requests are promptly attended to
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness
  • Maintain a section room report as well as a daily productivity report
  • Reports lost and found articles to the housekeeping office immediately
  • Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders).

    • Other Responsibilities

  • Be well versed in hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the assigned by the Management
  • Establish and maintain effective employee working relationships

    • Main Complexity/Critical issues in the Job

  • Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
    • Qualifications

    Qualifications

  • Preferably a Hotel Management diploma / degree.
  • Minimum 1 year of relevant experience
  • Good operational knowledge
  • Quick Learner
  • Should be a team player
    • Additional Information

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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