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    Process Associate - Jaipur, India - Genpact

    Genpact
    Genpact Jaipur, India

    13 hours ago

    Genpact background
    Full time
    Description
    Genpact (


    NYSE:
    G) is a global professional services and solutions firm delivering outcomes that shape the future.

    Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

    Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.


    Inviting applications for the role of a Process Associate/Process Developer - Cash Application
    We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
    Responsibilities


    • Premium application, reinstatement, renewal of payment received from policy holders
    • Backdate and cancellation of polices in case of payment made by policy holder get bounce
    • Respond to email /phone queries related to disputed cases
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
    • See opportunities and recommend solutions for process and automation improvements
    • Daily reporting of individual portfolios to track and monitor the past dues and pending items
    • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as a teammate to process any adhoc request in a timely manner.
    • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
    • Call out problems to senior staff members and or management as appropriate.
    Qualifications
    Minimum qualifications


    • B.Com
    • Freshers are eligible
    • Excellent English interpersonal skills
    Preferred Experience


    • Prior cash application experience
    • MS Excel knowledge
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