Jobs
>
Bengaluru

    Unified Communications Professional III - Bengaluru, India - Teva Pharmaceuticals

    Teva Pharmaceuticals
    Teva Pharmaceuticals Bengaluru, India

    4 days ago

    Default job background
    Description

    The opportunity

    Ensure that all Telephony services are delivered to the business with the right service levels
    Establish processes/procedures
    Ensure that all telephony investments are managed through their full economic life cycle to optimize its value
    Implement continuous performance measurement of Telephony to identify, prioritize, initiate and manage services
    Coordinates with and enable the IT services operational and support teams to perform pre-defined standard adds, moves, and changes
    Develop and maintain overall Telephony systems worldwide to support the organization's business strategy
    Maintain complete documentation of Telephony architecture
    Capacity planning
    Position Objectives
    Owning and managing global UC infrastructure and identifying improvement opportunities
    Ability to Work with all BU's
    Mentor and coach Team members
    Leading Operational activities Telephony and Contact
    Owning the relationships with the global/local providers, and ensuring that all SLAs are met.
    On an ongoing basis, examine current operational processes to identify and suggest potential operational improvements that will positively impact productivity, service, and safety, environmental and cost performance.

    How you'll spend your day

    Accountabilities
    Accountable for all Telephony systems.
    Accountable to the implementation, testing and administration of Telephony systems platforms.

    Decision Making Authority
    Follow priorities across the team based on business requirements
    Secure knowledge level of workforce is up to standard.
    Adhere to and promote relevant Infrastructure policies and procedures.
    Competencies
    Customer service focused
    Excellent written and verbal communication/presentation skills
    Excellent project management skills
    Capability to Lead Change
    Ability to work effectively and enjoy being part of several global virtual teams
    Business Acumen
    Result Oriented

    Your experience and qualifications

    Minimum 5+ years of experience related to Avaya Telephony: CM, SMGR, SBC.
    Engineering and implementing all or some of the following telephony modules: Extensions, Trunks and call routing.
    Engineering and implementing all or some of the following Quality Monitoring modules: voice analytics, VoIP recording, screen-capture, Scheduling/Workforce Management
    In-depth knowledge of call flow creation logic and migrations from legacy contact center solutions.
    Proven experience in capturing, documenting, and supporting end users requests, as well as working as a key element bridging the needs of the business with the IT capabilities
    Current and familiarized with current Contact Center trends and evolution, including NPS, CSAT scoring, FCR, etc.
    Strong verbal and written English communication skill

  • Underwriters Laboratories Inc.

    Customer Service Professional Iii

    1 week ago

    Underwriters Laboratories Inc. Bengaluru, India

    : · At UL, we know why we come to work.: · Thousands of us around the world wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. ...

  • Hilton

    Commis

    15 hours ago

    Hilton Bengaluru, Karnataka, India

    Commis · With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will nev ...

  • Siemens Healthineers

    Regulatory Affairs Professional

    5 days ago

    Siemens Healthineers Bengaluru, India

    **Internal Title**:Regulatory Affairs Professional · **External Title**:Deputy General Manager · **Position Summary** · To perform regulatory tasks as applicable to SHPL products pertaining to regulating authorities like radiation safety related certification from Atomic Energy R ...

  • Shri Vile Parle Kelavani Mandal

    Professor / Associate Professor / Assistant

    2 days ago

    Shri Vile Parle Kelavani Mandal Bengaluru, Karnataka, India

    **FOR THE POST OF PROFESSOR · i. Essential: · A Ph.D. Degree with First Class at Bachelor's or Master's Degree in Law and experience of ten years in teaching, research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining t ...

  • Nasscom

    Startup Associate

    1 week ago

    Nasscom Bengaluru, India

    **Location, Department Unit and Reporting**: · - Location: · - Bengaluru · - Department: · - COE-IOT · - Reporting To: · - Head - COE-IOT · **Job Details/ Criteria**: · - Basic Functions/ Job Responsibility: · - Set and support evaluation of the technical milestones and due dilig ...

  • First Advantage Global operating Centre

    Assistant Librarian

    5 days ago

    First Advantage Global operating Centre Bengaluru, India

    Assistant Librarian · Typical duties include: · - ordering books, journals and other resources · - cataloguing and keeping track of library materials · - advising academics on materials for their courses · - making sure all users can access library resources · - responding to req ...

  • Sapientury

    Accounting Assistant Intern

    15 hours ago

    Sapientury Bengaluru, India

    Job Summary · - **Job roles & responsibilities**_ · **I ) Accounting** · - Daily bookkeeping using the Zoho Books platform · - Bank account statement reconciliation · - Statutory Documentation (Maintaining Bills, Invoices, etc.) · - Managing Receivables and Payables · - Bank Acco ...

  • PSI CRO

    Clinical Research Associate I/ii

    1 week ago

    PSI CRO Bengaluru, Karnataka, India

    **Company Description** · We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2700 driven, dedicated and passionate individuals. We work on t ...

  • PSI CRO

    Clinical Research Associate I/ii

    1 week ago

    PSI CRO Bengaluru, India

    Company Description · PSI is a leading Contract Research Organization with more than 22 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therap ...

  • PSI CRO

    Clinical Research Associate I/ii

    1 week ago

    PSI CRO Bengaluru, India

    Company Description · PSI is a leading Contract Research Organization with more than 27 years in the industry, offering a perfect balance between stability and innovation to both clients and employees. We focus on delivering quality and on-time services across a variety of therap ...

  • Indegene

    Associate - Regulatory Solutions

    6 days ago

    Indegene Bengaluru, Karnataka, India

    Looking to jump-start your career? · We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting interse ...

  • Meraqui Ventures Pvt Ltd

    Commi 2

    6 days ago

    Meraqui Ventures Pvt Ltd Bengaluru, India

    **About us** · Meraqui Ventures Pvt Ltd is a large business in Bengaluru, Karnataka. We are professional, agile and professional. · Our work environment includes: · - Modern office setting · - Food provided · JOB TITLE : Commi I · DEPARTMENT : Production · ACCOUNTABLE TO : CDP / ...

  • Narsee Monjee Institute of Management Studies (NMIMS)

    Professor / Associate Professor / Assistant

    2 days ago

    Narsee Monjee Institute of Management Studies (NMIMS) Bengaluru, Karnataka, India

    **FOR THE POST OF PROFESSOR · i. Essential: · A Ph.D. Degree with First Class at Bachelor's or Master's Degree in Law and experience of ten years in teaching, research and / or industry at the level of Associate Professor or equivalent grade, excluding period spent on obtaining t ...

  • HSBC

    Avp Regulatory Reporting Stewardship

    3 days ago

    HSBC Bengaluru, India

    -Job description · **Some Careers grow faster than others.** · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organizations in the world, with operations ...

  • Mouser Electronics

    Network System Administrator Iii

    6 days ago

    Mouser Electronics Bengaluru, India

    **JOB DESCRIPTION** · **Title**: Network System Administrator III · **Location**: India · The Network System Administrator is responsible for monitoring and managing the local and wide area networks of an organization to ensure maximum uptime and performance for users. The role c ...

  • UpMan Placements

    Signal Integrity

    1 week ago

    UpMan Placements Bengaluru, India

    Job Location- BENGALORE- Experience (in Years Job Type- Full Time**Job Description**: · **Position: Signal Integrity** · **Experience: 5+ Years** · **Notice Period: Immediate** · **Location: Bangalore** · The project is an ASIC validation board. It includes the following interfac ...

  • Abhinav and Associates

    Ca Articleship

    1 week ago

    Abhinav and Associates Bengaluru, India

    **Join Our Team and Ignite Your Career in Finance and Company Secretarial** · At Abhinav & Associates, we believe in nurturing talent and shaping the future of finance and corporate governance. We're excited to announce openings for "**CA Articleship, Semi CA, and CS Articleship ...

  • Sapientury

    Founders Assistant

    4 days ago

    Sapientury Bengaluru, India

    **Job title** · Founder/Executive Assistant Intern · **Job Summary** · We are seeking an enthusiastic and proactive Founder/Executive Assistant Intern to join our team. As a Founder/Executive Assistant Intern, you will work closely with the CEO to ensure that all tasks and projec ...

  • JPMorgan Chase Bank, N.A.

    Regulatory Reporting

    1 week ago

    JPMorgan Chase Bank, N.A. Bengaluru, India

    You are a strategic thinker passionate about driving solutions in Finance. You have found the right team. · As the Regulatory Reporting professional in our Corporate sector, you will spend each day defining, refining and delivering set goals for our firm · Your team will be Exter ...

  • Sapientury

    Video Editing

    5 days ago

    Sapientury Bengaluru, India

    Job title · Multimedia Intern · Job Summary · We are looking for a Multimedia Intern who has an artistic eye for detail and can use different technologies and elements like typography, images, and music to create unique work will be responsible for Content Planning, Studio Produc ...