Customer Support Associate - Madurai, Tamil Nadu, India - Apptivo

Apptivo
Apptivo
Verified Company
Madurai, Tamil Nadu, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Location:
Madurai


Role and responsibilities:


  • Address customer questions, provide information, and offer solutions to resolve problems or complaints
  • Listen attentively to customer complaints, empathise with their concerns, and take appropriate steps to resolve the issues effectively.
  • Guide customers on how to use a product effectively
  • Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any followup actions taken.
  • Collaborate with other teams within the organisation, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues.
  • Provide customers with a positive and personalised experience, promoting customer loyalty and retention.

Skill set expectations:


  • Excellent communication skills

Schedule:


  • Rotational shift

Experience:


  • Total work: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Freshers with excellent communication skills can apply

Education :
Bachelor's Degree


Vacancies :2 Position


Job Features:


  • Job Category
  • Customer Support
  • Job Type
  • Full Time
  • Job Location
  • Madurai
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