Trainer(Bpo) - Delhi, India - looper development Services privet limited

looper development Services privet limited
looper development Services privet limited
Verified Company
Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

A trainer is the one who trains, coaches, and develops skills amongst the new associates & poor performers, to improve their product knowledge, performance and achieve higher customer satisfaction.

Trainer is expected to maintain expert status in single / multiple lines of business, and will regularly do so by handling routine customer interactions in voice, non-voice environment.


Trainer Duties and Responsibilities

  • To train new hires on product, process and customer handling skills
  • Maintain batch reports and measure effectiveness post 30 days of conducting refresher
  • Complete daily tracking, including end of day course evaluation and trainee assessments
  • Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
  • Maintain updated course and training evaluations for management review
  • Gathers documents and distributes clear information from updates received by corporate training and the client
  • Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI's and refresher sessions
  • Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date

Trainer - Skills
Ø Outstanding customer service skills and dedication to providing exceptional customer care

Ø Must be self-motivator and self-starter

Ø Excellent facilitation skills

Ø Exceptional listening skills

Ø Solid time management skills

Ø Must be able to effectively deal with internal & external stakeholders

Ø Creative ability & writing proficiency

Ø Ability to multitask and successfully operate in a fast paced, team environment

Ø Must adapt well to change and successfully set and adjust priorities as needed


Trainer - Minimum requirements
1. 2-3 years of BPO Experience with 6-12 months of experience in training delivery


  • Graduate / 3-year Diploma
  • Excellent verbal, written and interpersonal communication skills
  • Must be proficient with Microsoft Office (Word, Excel, PowerPoint)
Excellent presentation skills


Salary:
₹8, ₹37,642.21 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Staff training: 1 year (preferred)
- total work: 3 years (preferred)

  • BPO: 2 years (preferred)

Language:


  • English (preferred)

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