Quality Advisor - Bengaluru, India - ContactPoint 360

ContactPoint 360

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

We are looking for an experienced Quality Analyst with a minimum of 1 year experience to join our organization.

In this role, you will be responsible for monitoring calls, chats and verifying sales to one of the international clients.

Responsibilities:

Analyzing and monitoring the performance of calls, chats and verifying sales
Maintaining the internal data report
Identifying trends from the monitored contacts and sharing action plans
Participating in external and internal quality calibrations
Identify the process gaps, conduct dip checks and work with Quality Lead in building action plans

Requirements:

Minimum of a 1 year experience in Quality Analyst role in an International BPO/Call Center
Excellent Written and Verbal English. Ability to articulate feedback or observations in written form
Experience in identifying root cause, analysing, monitoring compliance to SOP
Ability to work independently
Graduates/undergraduates can apply
Should be ready to join on or before 10th March 2023

**SHOULD BE READY TO WORK IN NIGHT SHIFTS