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Front Office Supervisor - Thiruvananthapuram, Kerala, India - Al Adrak Trading & Contracting LLC(summer sand resort vagamon)

Al Adrak Trading & Contracting LLC(summer sand resort vagamon)

Verified Company

Thiruvananthapuram, Kerala, India

4 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Reservation Management:
Utilizing HotSoft to manage room reservations, check-ins, and check-outs efficiently. This includes handling bookings, cancellations, and modifications accurately.
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Customer Service: Using HotSoft to access guest information and preferences to provide personalized service. This might involve managing special requests, handling complaints, and ensuring guest satisfaction.
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Billing and Invoicing: Processing payments, generating invoices, and managing accounts receivable using HotSoft's billing features. This could involve coordinating with the finance department to ensure accurate financial transactions.
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Reporting: Generating reports on occupancy rates, revenue, and other key performance indicators using HotSoft's reporting capabilities. This information can be crucial for decision-making and optimizing operations.
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Training and Support: Providing training to new staff members on how to use HotSoft effectively. Additionally, offering ongoing support and troubleshooting assistance to ensure smooth operations.
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Integration: If applicable, integrating HotSoft with other software systems used in the front office, such as point-of-sale systems or customer relationship management (CRM) software, to streamline processes and improve data accuracy.
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Data Management: Maintaining the accuracy and integrity of guest and reservation data within HotSoft, ensuring compliance with data protection regulations such as GDPR or HIPAA.
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Communication: Collaborating with other departments, such as housekeeping and maintenance, to ensure seamless communication and coordination of tasks related to guest services.

Job Types:
Full-time, Permanent

Pay:
₹13, ₹18,000.00 per month

Benefits: