Transaction Risk Investigator - Hyderabad, India - Amazon Dev Center India - Hyderabad
Description
1+ years of customer service experience- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception.
Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Key job responsibilitiesRoles and Responsibilities:
This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
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