Front Office Receptionist - Visakhapatnam, India - Merlot Leisures
3 weeks ago
Description
PLEASE UPDATE YOUR RESUME ON INDEED
Key Responsibilities:
1.
Guest Services:
- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with checkin and checkout procedures.
- Provide information about hotel facilities, services, and local attractions.
- Address guest inquiries, requests, and concerns professionally and promptly.
- Ensure a high level of guest satisfaction by delivering exceptional service.
2.
Front Desk Operations:
- Manage the front desk and ensure it is staffed appropriately at all times.
- Handle reservations, room assignments, and guest billing accurately.
- Maintain and update guest records and information in the hotel management system.
- Assist in managing room inventory and coordinating with housekeeping for room readiness.
3.
Communication and Coordination:
- Coordinate with other hotel departments to ensure guests' needs are met.
- Relay messages and information to the appropriate team members and guests.
- Collaborate with concierge services to fulfill guest requests.
4.
Cash Handling:
- Manage cash transactions and maintain an accurate cash drawer.
- Handle guest payments, room charges, and maintain records of financial transactions.
- Ensure the security of cash and guest information.
5.
Problem Resolution:
- Address and resolve guest issues or complaints in a professional and courteous manner.
- Escalate any complex issues to the Front Office Manager or Hotel Manager when necessary.
Qualifications:
- Previous experience as a receptionist, front desk agent, or in a similar role is an advantage.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in highpressure situations.
Compensation:
Competitive salary and benefits package will be offered based on experience and qualifications.
Salary:
₹15, ₹18,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
Language:
- English (required)
- Hindi (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Ability to Commute:
- Vizag, Andhra Pradesh (required)
Ability to Relocate:
- Vizag,
Andhra Pradesh:
Relocate before starting work (required)
Work Location:
In person
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