Customer Success Executive - Porur, Chennai, Tamil Nadu, India - Eventexpo Technology Solutions Pvt

Description

Job - Tele-caller & Client Relation

Job Title - Customer Success Executive

Salary - 15, ,000

Objectives of this role

• Understand customer psyche and record both successful and unsuccessful sales methods
• Handle huge volumes of inbound and outbound telecalling
• Improve organisational efficiency through diligent observation skills as a caller
• Maintain accurate records of client interactions and followup activities using CRM software
• Help the company grow by finding opportunities in customer requirements
• Resolve complaints, provide solutions and follow up with customers
• Effectively Communicate & bridge between Internal Teams & Customers
• Provide feedback to the management team on market trends, client needs, and competitor activities
• Collaborate with the sales team to develop effective strategies for client acquisition and retention
• Assist in the development of marketing materials and campaigns to support telecalling efforts
• Conduct market research to identify potential clients and industries for targeted outreach
• Continuously improve product knowledge and stay updated on industry developments to better serve clients

Responsibilities:

• Memorise scripts and customise them for the clients as per the situation while telecalling
• Foster relationships with existing clients, and build a rapport with potential clients
• Make reports and documentation based on conversations that took place during telecalling
• Report the analysis and observation to the team lead
• Adhere to organisational guidelines and methodology while telecalling
• Generate sales by making cold calls to active or old clients

Required skills and qualifications

• Bachelor's degree or high school
• Effective & Strong communication skills and command of the English, Tamil & Hindi language.
• Previous experience in a telecaller job or similar role
• Data entry skills to complement the telecalling work
• Ability to close sales through the right negotiation skills
• High Convincing Skills
• Fluent in Hindi, Tamil, and English
• 5 years of telecalling experience
• Proven track record of lead generation and client communication
• Willingness to travel and meet clients
• Strong persuasion and negotiation skills

Preferred skills and qualifications

• Research skills for telecalling and reaching out to new clientele
• Ability to switch the communication style based on social cues and conversational hints.
• Knowledge of CRM software programs and telephone systems is a big bonus.

Job Types:
Full-time, Permanent


Pay:
₹15, ₹30,000.00 per month


Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Experience:

- total work: 1 year (preferred)


Work Location:
In person