Guest Relation Executive - Mumbai, Maharashtra, India - ira by Orchid Hotels, Mumbai

ira by Orchid Hotels, Mumbai
ira by Orchid Hotels, Mumbai
Verified Company
Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Welcome guests in a warm and friendly manner.

  • Taking guest feedback on online portals.
  • Assist staff with expediting problem payments (e.g., problems processing credit card).
  • Follow up with guest regarding satisfaction with guestrelated issues.
  • Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
  • Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for checkin.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

Pay:
₹240, ₹350,000.00 per year


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus
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