Training Executive - Hebbal, Bengaluru, Karnataka, India - Shilton hospitality llp

Shilton hospitality llp

Verified Company

Hebbal, Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Overview:

The Training Executive in Hospitality is responsible for designing, implementing, and evaluating training programs for employees within the hospitality industry.

They play a crucial role in ensuring that staff members are equipped with the necessary skills and knowledge to deliver exceptional service and uphold the standards of the establishment.

This role requires a blend of instructional design expertise, industry knowledge, and effective communication skills.

Key Responsibilities:

Training Program Development:
Collaborate with department heads and management to identify training needs and objectives.
Design comprehensive training programs that address both technical skills and soft skills required for various roles within the hospitality sector.
Develop training materials, including manuals, presentations, videos, and online modules, ensuring they are engaging, informative, and aligned with organizational goals.
Incorporate best practices, industry standards, and emerging trends into training content to ensure relevance and effectiveness.
Training Delivery:
Conduct engaging and interactive training sessions for employees at all levels, including frontline staff, supervisors, and managers.
Utilize various instructional techniques and methodologies to accommodate different learning styles and maximize learning outcomes.
Facilitate workshops, roleplaying activities, simulations, and other experiential learning exercises to enhance skill development and retention.
Provide ongoing coaching and support to employees to reinforce learning and address individual training needs.
Training Evaluation and Improvement:
Implement evaluation mechanisms to assess the effectiveness of training programs, such as pre and posttraining assessments, surveys, and feedback sessions.
Analyze training data and feedback to identify areas for improvement and make adjustments to training content and delivery methods accordingly.
Monitor employee performance and behavior posttraining to gauge the impact of training initiatives on job performance and guest satisfaction.
Stay abreast of industry developments, new technologies, and innovative training practices to continuously enhance training programs and methodologies.
Compliance and Documentation:
Ensure compliance with relevant regulations, standards, and policies governing employee training in the hospitality sector.
Maintain accurate records of training activities, attendance, and certifications to demonstrate compliance and track employee progress.
Prepare reports and presentations on training initiatives, outcomes, and return on investment (ROI) for management review and decisionmaking.
Preferring Immediate joiner.

Qualifications and Skills:

Bachelor's degree in Hospitality Management, Training and Development, Education, or a related field. Master's degree is a plus.
Proven experience in instructional design, curriculum development, and training delivery, preferably within the hospitality industry.
Strong understanding of hospitality operations, service standards, and guest experience principles.
Excellent communication, presentation, and interpersonal skills.
Ability to work effectively with diverse teams and individuals at all organizational levels.
Proficiency in using training technology and tools, such as Learning Management Systems (LMS) and multimedia authoring software.
Analytical mindset with the ability to interpret data and evaluate training effectiveness.
Certification in training and development (e.g., Certified Hospitality Trainer) is desirable.
Flexibility to adapt to changing priorities and business needs in a fastpaced environment.

The role of a Training Executive in Hospitality is pivotal in fostering a culture of continuous learning and professional development within the organization, ultimately contributing to improved employee performance, guest satisfaction, and business success.

Salary:
₹25, ₹30,000.00 per month

Schedule: