Brand Associate - Makarba, Ahmedabad, Gujarat, India - Group Bayport

Group Bayport

Verified Company

Makarba, Ahmedabad, Gujarat, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

About the Role

Designation - ORM Associate

Location - Ahmedabad (Gujarat), India.

Responsibilities:

Monitor and manage our brand reputation on online/review platforms and social media channels.
Respond to customer reviews, comments, and inquiries in a timely and professional manner.
Engage with customers to build positive relationships and encourage brand loyalty.
Collaborate with the marketing team to develop strategies for increasing engagement and sales.
Analyse customer feedback and provide insights to improve products and services to various internal departments
Stay uptodate with industry trends and best practices in ORM space.
Utilize customer feedback to identify opportunities for sales growth and improvement.
Track and report on key performance indicators related to online reputation and sales generation.
Report process issues, identify trends, recommend improvements.

What we require (Desired Skills and abilities)Skills:

Proven experience in customer service, brand reputation management, and sales generation.
Excellent written and verbal communication skills.
Strong understanding of online platforms such as Yotpo, Sitejabber, Trustpilot, and social media channels.
Ability to multitask and prioritize in a fastpaced environment.
Strong analytical skills and attention to detail.
Ability to work independently and as part of a team.

Experience:

Previous experience in customer service, social media management, or online reputation management is an advantage. Experience in design & printing is a plus
Working knowledge of customer service software, databases and tools
Excellent with excel