Managed Services transition Execs seniormanager - Bengaluru, India - EY

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Transition Executive, Global Managed Services

At EY GDS - a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe.

We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

At EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe.

We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients.

In MS we are also ambitious, seeking to more than double our success in the future.

The opportunity

As a Transition Lead, you will play an integral part in establishing and embedding effective and efficient transition plans for new Managed Services engagements, supporting the transition of services to the account and delivery teams.

Your key responsibilities
Support with deal pursuits and business development through participation in the following activities:

Work within the deal cycle with transition solution designs and contract definitions
Define the approach to transition planning and execution
Develop transition pricing assumptions and provide inputs on overall programme budgets
Lead the transition of strategic deals through participation in the following activities:
Ensure successful setup and transition of all aspects of the engagement as delivery teams mobilize for ongoing service delivery
In coordination with the client facing team, be the focal point for the setup of the engagement before transitioning to the delivery team
Create and maintain open and trusting relationships with the client and EY leadership
Organize the transition team and define roles and responsibilities for each team during the transition phase
Design, launch and run transition and programme structures
Manage transition and golive readiness across all teams
Advise and guide all workstreams to ensure successful operational launches and transitions
Define acceptance criteria, sign off and formal handover criteria into delivery teams, working with delivery
Identify, understand and manage risks and issues related to the effective and efficient transition of services
Ensure successful completion and closure of contractual obligations pertaining to transition
Design and run transformation programmes post service golive
Ensure complete and accurate reporting with appropriate levels of escalation to enable effective decision making

Actively support the growth of the GMS transition capability and team through participation in the following activities:

Support the growth of the transition team within GMS, ensuring the transition team are trusted advisors to the client, pursuit and GMS teams they interact with
Build and continuously enhance managed services transition capabilities, methodologies and tools
Define, establish and utilize an efficient and effective knowledge capture process
Coordinate the transition community to ensure new tools, approaches and lessons are shared amongst MS engagements
Support with the development of transition training curriculum and material as well as facilitation of the training programme

Skills and attributes for success

Extensive experience in transition leadership of complex deals and Managed Services
Extensive programme and project management experience, including management of global, distributed teams in a complex matrix organization
Extensive experience in change management, process design, knowledge transfer design, operating model design and implementations
Strong written and verbal communication skills for client C-Suite and EY senior stakeholders
Strong business partnering skills enabling working across teams.
Ability to produce work of consistently highquality under pressure (time & outcomes)
Ability/credibility to influence key EY and client stakeholders personal style, experience and approach
A high level of drive, ability to work independently and deal effectively with ambiguity and change
Flexibility in working with various EY stakeholders across the world and in different time zones

To qualify for the role, you must have

15+ years of experience in consulting, management, as well as Managed Services
8+ years of experience in designing and developing integrated, complex transition programs for Managed Services solutions
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