Customer Care Executive Bengali - Hyderabad, India - Hearing Solutions Pvt Ltd

Hearing Solutions Pvt Ltd

Verified Company

Hyderabad, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Customer Care Executive

I, Role (CCE)

II, Skills (CCE)

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Should be Proficient in English, Bengali.
Qualification +2/Graduates.
Contact: Srilekha HR
Location:Jubille hills ( hyderbad)

Job Types:
Full-time, Permanent

Pay:
₹12, ₹24,980.74 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:
- hyderbad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 1 year (preferred)

Language:

Work Location:
In person

Mis Executive