Walk in Interview for Customer Experience - Bengaluru, Karnataka, India - Navi Technologies

Navi Technologies
Navi Technologies
Verified Company
Bengaluru, Karnataka, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal &
Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first

financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML

capabilities, technology, and product expertise, Navi is dedicated to building delightful customer

experiences.


Roles and Responsibilities:


  • Provide multichannel customer support for Navi's products, ensuring privacy and professionalism.
  • Educate customers about Navi's products and services.
  • Identify and escalate priority issues to Team Leaders/SMEs and relevant stakeholders.
  • Achieve agreed Key Performance Indicators (KPIs) and Objectives.
  • Adhere to internal policies, procedures, and processes, collaborating effectively with the team for seamless support.

What are some of the good to have skills for this role?

  • 1+ year of customer support experience with proficiency in English and Hindi; additional fluency in regional languages is advantageous
  • Flexible availability for rotational rosters, including weekends and evenings.
  • Ability to provide extended support during business requirements and meet SLAs.

Walk-in-Interview for Customer Experience

Walkin Date:
March 12th to 22nd March 2024 (Monday to Friday)

Walkin Time : 10:00AM - 11:30 PM

Address:
Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka 560103

Pay:
₹21, ₹25,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Education:


  • Higher Secondary(12th Pass) (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person
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