chat process - Chandigarh, Mohali - Skyway Solution

    Skyway Solution
    Skyway Solution Chandigarh, Mohali

    2 days ago

    Full time ₹400,000 - ₹1,200,000 (INR) per year *
    Description

    We are seeking a Chat Process Associate to join our customer service team. This role is ideal for individuals who are excellent communicators and thrive in a fast-paced environment, providing efficient and effective support to customers through chat interactions.

    Roles and Responsibilities

    • Respond to customer inquiries and resolve issues promptly and accurately via live chat.
    • Provide comprehensive information and support regarding products, services, and policies.
    • Maintain a high level of professionalism and customer satisfaction during all interactions.
    • Document all chat interactions and resolutions accurately in the system.
    • Identify and escalate complex issues to the appropriate internal teams for further resolution.
    • Adhere to all company guidelines, policies, and quality standards.
    • Continuously learn and stay updated on product knowledge and service updates.
    • Collaborate with team members to share insights and improve overall chat support processes.

    Skills Required

    • Excellent written communication skills, with strong grammar and spelling.
    • Ability to type quickly and accurately.
    • Strong problem-solving and analytical skills.
    • Customer-focused with a patient and empathetic approach.
    • Ability to multitask and navigate multiple systems simultaneously.
    • Proficiency in using computers and navigating online platforms.
    • Ability to work independently and as part of a team.
    • Adaptability to a fast-paced and evolving work environment.
    • Prior experience in a customer service role, especially in chat support, is a plus.
    * This salary range is an estimation made by beBee
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