- Respond to customer inquiries and resolve issues promptly and accurately via live chat.
- Provide comprehensive information and support regarding products, services, and policies.
- Maintain a high level of professionalism and customer satisfaction during all interactions.
- Document all chat interactions and resolutions accurately in the system.
- Identify and escalate complex issues to the appropriate internal teams for further resolution.
- Adhere to all company guidelines, policies, and quality standards.
- Continuously learn and stay updated on product knowledge and service updates.
- Collaborate with team members to share insights and improve overall chat support processes.
- Excellent written communication skills, with strong grammar and spelling.
- Ability to type quickly and accurately.
- Strong problem-solving and analytical skills.
- Customer-focused with a patient and empathetic approach.
- Ability to multitask and navigate multiple systems simultaneously.
- Proficiency in using computers and navigating online platforms.
- Ability to work independently and as part of a team.
- Adaptability to a fast-paced and evolving work environment.
- Prior experience in a customer service role, especially in chat support, is a plus.
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We are seeking a Chat Process Executive to provide excellent customer support through digital chat channels. This role is ideal for individuals with strong written communication skills who can efficiently resolve customer inquiries and ensure a positive online experience. · Roles ...
Chandigarh, Mohali ₹400,000 - ₹900,000 (INR) per year Full time2 days ago
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We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, an ...
Mohali, Chandigarh ₹120,000 - ₹360,000 (INR) per year Full time6 days ago
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We are seeking a Chat and Voice Process Associate to deliver exceptional customer service across multiple communication channels. This role requires a dynamic individual capable of managing both written (chat) and verbal (voice) interactions, resolving customer inquiries, and ens ...
Chandigarh, Mohali Full time2 days ago
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We are seeking an International Chat Process Associate to join our team, providing exceptional customer support to a global audience. This role requires strong written communication skills and the ability to effectively handle a high volume of inquiries from customers worldwide. ...
Chandigarh, Mohali ₹120,000 - ₹360,000 (INR) per year Full time2 days ago
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We are seeking a BPO Chat/Voice Process Associate to join our team. This role is perfect for a customer-focused individual who can effectively manage and resolve customer inquiries through both voice calls and live chat, ensuring a high level of service quality and customer satis ...
Chandigarh, Mohali Full time2 days ago
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Job Summary · Respond to customer inquiries via various channels · Assist with troubleshooting, orders, and product info · Resolve complaints and ensure satisfaction · Provide feedback and stay updated on products · Required Candidate profile · Excellent Communication skills. · U ...
Chandigarh, Mohali ₹120,000 - ₹360,000 (INR) per year Full time2 days ago
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Non-Voice (Domestic & International) Customer Support Executive position available for freshers and experienced candidates with good communication skills. · ...
Chandigarh, Mohali1 week ago
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Respond to customer queries & customer concern · Maintain a deep understanding of client process & policies · Reproduce customer issues & escalate products bugs · Provide excellent customer service · Required Candidate profile · Immediate joiners · Graduate/Undergraduate · Freshe ...
Mohali, Chandigarh Full time2 days ago
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Being the first point of contact for customers. Resolve customer's queries via phone, email & chat. · Building relationships with customers and ensuring they are satisfied with the companys products and services · Required Candidate profile · Excellent communication skills · Cand ...
Chandigarh, Mohali Full time2 days ago
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Role Responsibilities: · Act as the first point of contact for customer inquiries and support · Communicate with customers via phone, email, and chat professionally · Address and resolve customer complaints and issues efficiently · Ensure a positive customer experience through pr ...
Chandigarh, Mohali Full time2 days ago
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Dealing with customer issues and churning out an easy-to-follow solution · Handling customer concerns through Inbound and outbound calls · Voice/Non-Voice Process · 5.5 days working · Required Candidate profile · Immediate joiners · Excellent English Communication · Graduate/PG · ...
Chandigarh, Mohali Full time2 days ago
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We are seeking an International Voice/Chat Process Professional to join our dynamic team in India. This role is ideal for candidates with 0-4 years of experience who are passionate about delivering outstanding customer service and thrive in a diverse, multicultural environment. · ...
Chandigarh, Mohali Full time2 days ago
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Handle Queries, Requests and Complaints from customers by ensuring end to end resolution. · Ensure a significant improvement in customer experience. · Rotational shifts with 5 days working · Required Candidate profile · Immediate joiners · Graduate/Undergraduate/Postgraduates · F ...
Chandigarh, Mohali Full time2 days ago
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Address customer questions, provide information & offer solutions to resolve problems · Maintain accurate records of customer interactions & any follow-up actions taken · Provide customers with a positive experience · Required Candidate profile · Excellent communication skills · ...
Mohali, Chandigarh Full time2 days ago
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Being the first point of contact for customers. Resolve customer's queries via phone, email & chat. · Building relationships with customers and ensuring they are satisfied with the companys products and services · Required Candidate profile · Excellent communication skills · Can ...
Mohali, Chandigarh Full time2 days ago
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Dealing with customer issues and churning out an easy-to-follow solution · Handling customer concerns through Inbound and outbound calls · Voice/Non-Voice Process · 5.5 days working · Rotational shifts. · Required Candidate profile · Immediate joiners · Excellent English Communic ...
Chandigarh, Mohali Full time2 days ago
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Respond promptly and professionally to customer inquiries through phone, email, chat, and other communication channels · Assist customers with order processing, product-related information, and basic troubleshooting · Address and resolve customer complaints with a focus on ensuri ...
Mohali, Chandigarh Full time2 days ago
- Work in company
International Chat Process For Fresher @Mohali:Salary 36k
Only for registered members
WORK FROM OFFICE · Hi, · We are hiring for a International Chat Process in Mohali · Job Description: · Provide splendid customer services to customers in a friendly and courteous manner at all times. · Adherence to quality and compliance guidelines. · Ability to take quick decisi ...
Chandigarh, Mohali4 days ago
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Handle customer complaints, provide appropriate solutions and alternatives · Maintaining a positive, empathetic, and professional attitude toward customers · International voice/chat/email/ blended process. · Required Candidate profile · Qualification - 12/Grad/PG · Rotational Sh ...
Chandigarh, Mohali Full time2 days ago
- Work in company
International CHAT Process For Freshers @Mohali Salary36k
Only for registered members
We are hiring for a International Chat Process in Mohali. · ...
Chandigarh, Mohali3 weeks ago
chat process - Chandigarh, Mohali - Skyway Solution
Description
We are seeking a Chat Process Associate to join our customer service team. This role is ideal for individuals who are excellent communicators and thrive in a fast-paced environment, providing efficient and effective support to customers through chat interactions.
Roles and Responsibilities
Skills Required
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