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    Systems Support Engineer – Engineering Applications - Bengaluru, India - Intuitive Surgical

    Intuitive Surgical
    Intuitive Surgical Bengaluru, India

    2 weeks ago

    Default job background
    OTHER
    Description

    Job Description

    The Systems Support Engineer for Enterprise Business Applications Engineering Tools will be the individuals supporting the different systems that host engineering applications at Intuitive that are used by engineering to develop products. This person will be a member of a team who can work with little supervision in administering systems, installing and upgrading engineering applications, resolving level 1, level 2, and level 3 problem tickets. Level 3 tickets if required will be escalated to an appropriate IT Engineering Team member in Sunnyvale. This person will interact with the IT Engineering Team and with business to understand the tool administration and usage needs respectively and will either make updates when appropriate or recommend solutions to IT Management in accordance with the IT Change Control policy. This role will work closely with the IT Engineering Team in Sunnyvale to observe the best practices and to ensure that best support is provided to the Engineering Team.

    Roles and Responsibilities:

    • Subject matter expert in Engineering Tools (Polarion [ALM], Windchill PDM Link [PDM], Jira, Confluence, Bitbucket Tools)
    • Supporting new tools that are added to the existing tools based on the needs of the Engineering Team
    • Report to IT Engineering Team Manager Sunnyvale regularly on the status of the tickets and other system administration tasks
    • MUST be able respond to US, EU, and Mexico users during North American business hours
    • Will manage open tickets and make sure that they are being addressed on a timely basis per the departmental SLA
    • Will support all the application upgrades and enhancements that are planned

    #LH-Hybrid

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