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    Associate - Projects - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    1 week ago

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    Description

    Cyber Security Specialist

    Qualification:

    Degree:

    Bachelors Degree, Diploma

    Certifications:

    CCNA Security or Equivalent

    Responsibility:

    Stakeholder Management:

    • '
      • Adherence to customer security and compliance requirements.
    • • Ensure stated productivity requirements are met for the engagement.
    • • Inspect configuration and security devices log review.
    • • Review of standard operating procedures against support provided.
    • • Review the disaster recovery plan for good practices.

    Service Exceution:

    • '
      • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
    • • Implementation of approved change requests in line with customer change management process.
    • • Responsible for incident life cycle following ITIL frame work as applicable.
    • • Adherence to customer communication etiquette.
    • • Assess security design for single points of failure.

    Project management:

    • • Review CSAT feedback and ensure timely implementation of corrective actions.
    • • Coordinate with resolver groups vendors/carriers.
    • • Responsible to develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of induction process for new joiners.
    • • Effective floor Management.

    Process adherence:

    • • Participate in Critsit process to resolve the incident in a timely manner.
    • • Log and triage incidents.
    • • Troubleshoot the escalated incident / problem and refer / escalate (functional and hierarchical) to the right groups (Vendors / Level 3 ).
    • • Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
    • • Contribution to continuous service improvement plans (CSI).

    People Management:

    • • Continually assess skill level and provide intervention assistance.
    • • Contribute to and participate proactively in knowledge sharing sessions.
    • • Encourage team individuals to participate in organization innovation programs.
    • • Act as a buddy for new hires.
    • • Makes recommendations on R&R for team / individual achievement.
    • • Makes recommendations to team lead on team's performance rating.

    Knowledge Management:

    • • Ensure team contributes and participates in all organizational technology events and knowledge sharing forums.
    • • Adherence to Organizational policies and processes (including Cognizant's security policies LP timelines etc).

    Must Have Skills

    • IBM-QRADAR

    Good To Have Skills

    • Splunk SIEM
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