Customer Service Representative - Bengaluru, India - Ikonische Pvt. Ltd.

Description

Role Overview:

As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele.

You will be responsible for addressing inquiries, resolving issues, and ensuring an outstanding customer experience during US business hours.


Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and assistance to customer inquiries, ensuring their needs are met.
• Resolve customer issues, complaints, and requests with a focus on firstcall resolution.
• Utilize excellent communication skills to build rapport and convey information effectively.
• Document all interactions and transactions accurately in the CRM system.
• Collaborate with crossfunctional teams to escalate complex cases and ensure swift resolutions.
• Strive to meet and exceed performance metrics and quality standards.

Requirements:

• Graduation in any discipline is required.
• Excellent verbal communication skills in English.
• Prior customer service experience is a plus but not mandatory.
• Ability to empathize, remain patient, and handle challenging situations professionally.
• Strong problemsolving skills and a solutionoriented mindset.
• Flexibility to work in the US shift (6:30 PM to 4:30 AM) and adhere to the 5day work schedule.
• Familiarity with CRM systems and basic computer skills.

Benefits:

• Competitive salary package with performance incentives.
• Comprehensive training to equip you with the necessary skills.
• Opportunity for professional growth and development within the organization.
• Positive and inclusive work environment that values diversity.
• Fixed weekends off (Saturday and Sunday).

Salary:
₹18, ₹45,000.00 per month


Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Education:

• Bachelor's (required)

Experience:

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (required)

Speak with the employer
Expected Start Date: 04/09/2023