Partner - Customer Success (Jakarta) - Noida, India - RateGain

RateGain
RateGain
Verified Company
Noida, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you


About the role:


As a Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer Success activities, Account Management, and achieving outstanding outcomes.


D

rive Customer Success Outcomes:


  • Elevate renewal rates and bid farewell to churn
  • Expand revenue through strategic crosssell and upsell
  • Influence lifetime value via enhanced product adoption and customer satisfaction
  • Propel new business growth through advocacy and referenceability
  • Define and Optimize Customer Lifecycle

Chart the customer journey:


  • Establish key touchpoints for continuous improvement (e.g., usage, satisfaction)
  • Standardize interventions for every stage of the journey
  • Segment the customer base and devise customized strategies
  • Uncover opportunities for continuous enhancement

Manage Customer Success Activities:


  • Navigate the onboarding voyage
  • Provide training and professional services
  • Ensure topnotch customer support
  • Master the art of Customer Success Management
  • Seal the deal on renewals and drive crosssell/upsell opportunities
  • Foster customer advocacy

Skills & Experience:


  • 47 years of experience in hospitality, travel technology space
  • Indepth knowledge of hotel distribution technology, including OTAs, GDS, and content.
  • Possess the ability to manage, influence, and build consensus through persuasion.
  • Ideally, a background that seamlessly blends postsale and sales experience, complemented by a strong commercial acumen.
  • Able to decipher commercial contracts and navigate through legal clauses.
  • Customer Obsession coupled with a burning passion for revenue and growth.
  • Excellent communication and presentation skills to captivate your audience.
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