Guest Service Agent - Mumbai, India - Ptosh Hotels

Description

A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who greets hotel guests.

From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel.

They also handle guest complaints, assist with the check-in process and explain all facility amenities, such as pool areas and restaurants.

Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints and providing information about facilities, programs, and other services.


Pay:
₹15, ₹25,000.00 per month


Schedule:

• Night shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Speak with the employer