Call Center/ Bpo Executive - Thane, India - Paradigm Consultancies
Description
WE ARE HIRING
Job designation:
- Call Center/ BPO Executive
Job location:
- Thane, Maharashtra.
Salary:
- 18,00025,000 per month
Experience:
- Total experience:
- 3 years of experience in customer facing role or services.
- Minimum experience:
- 12 years of Proven experience in a customer service or call center role, preferably in a BPO environment.
Education:
- Diploma or any graduate
Eligibility:
- Only Females
Skillset:
- Good communication skills
- Proficiency with MS Office
IMMEDIATE JOINERS REQUIRED
**JOB TYPE:
- FULL TIME**Profile introduction:
- We are seeking a dynamic and customer
- focused individual to join our team as a Call Center / BPO Executive. As a vital part of our customer service operations, you'll be responsible for ensuring exceptional service delivery and maintaining high customer satisfaction levels.
Responsibilities:
- Handle inbound and outbound calls professionally, addressing customer queries and concerns promptly and accurately.
- Provide information about products/services, resolve productrelated issues, and offer solutions to customer problems.
- Document all interactions, ensuring comprehensive and accurate records of customer inquiries and transactions.
- Collaborate effectively with team members and other departments to meet and exceed customer service targets.
- Maintain a thorough understanding of company products/services to assist customers effectively.
Requirements:
- Strong problemsolving abilities and a customercentric approach to handling inquiries and complaints.
- Proficiency in using CRM software and other relevant tools/systems.
- Ability to work in a fastpaced environment and adapt to changing priorities.
- Languages:
- English, Hindi, Marathi.
Salary:
₹25, ₹30,000.00 per month
Schedule:
- Day shift
Speak with the employer
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