Customer Success Executive - Gurgaon, India - Clinikally Digital Health Pvt Ltd

Clinikally Digital Health Pvt Ltd

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for an experienced Customer Service Professional to provide excellent customer service.

The goal is to keep the track of the clients's queries & address them in the best possible way, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Respond appropriately to the clients' queries on calls/ chats/ mails.
Cross-Functional coordination as and when needed with other departments to resolve the clients' issues.
Keep records and document customer service actions and discussions
Keep track of the bounce rate and compile accurate reports, and call the customers to improve the conversion rate.
Maintain an orderly workflow according to priorities

Requirements and skills

Proven working experience as a Customer Support Executive/ Sr. Executive.
Strong convincing power and efficient handling of customer queries.
Proficiency in English
Knowledge of customer service software, databases and tools like Shopify will be added advantage.
Strong clientfacing and communication skills
Customer service orientation