Loyalty Program - Mumbai, India - R2R Consults

R2R Consults

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Industry Education / Teaching / Training- Location Mumbai- Experience Range Years- Qualification Graduation/ Post Graduate Diploma (PG Job Description- About Us
Established in 2009, R2R is one of India oldest Leadership Hiring Firm in India. R2R is driven by active partnerships with industry bodies and customers with unparalleled domain knowledge. R2R's Customised Approach in deploying these solutions supports clients with best fit solutions to match up to their requirements. Clients can expect to Stay Ahead in their businesses by partnering with R2R.

We not only understand the domain and "talk the language" but also can help our customers to get aligned with industry initiatives At the same time, R2R recognises that every customer has a unique context that is shaped by their goals and business models, competitive challenges, size, constraints, cultural sensitivities, etc.

R2R therefore takes a "Customised Approach" and works collaboratively to architect solutions that optimise value for the customers.- About Company

over the last 10 years has been delivering employment-focused vocational training to the workforce of the country across sectors PAN India.

The objective has been to create a talent pool that is ready to deliver as per the expectations of businesses and to address the skill gap in India.

It operates PAN India through its online portal and through 90 physical Career Academies spread across 60 locations in 17 states.

This is an esteemed partner of the National Skill Development Corporation (NSDC), a Govt. of India organization, and participates in the mission of up-skilling India's unemployed youth.- Roles and Responsibility- Job Description/R&R

In this role, you will be at the fore front of the Compani's Loyalty Program, working with key stakeholders in implementing our first of its kind in the industry loyalty (referral) program.

You will play a very critical role in solving business problems for the program, right from launch through its sustained growth.

You will have a deep knowledge of the loyalty program best practices combined with in-depth understanding of our product and technology and use this knowledge to evaluate and suggest innovative solutions and workarounds for our customers while being the focal point of contact for our customer.

The Head - Referrals must drive the Loyalty program and support sales linked activities in collaboration with the Sales team according to EB values, standards, policies and procedures
this is a critical role demonstrating leadership, strategic direction, accountability, business acumen and vision for their portfolio of businesses.

The Lead - Referrals effectively leverages experience, knowledge, and skills to drive innovative thinking and set challenging team goals and objectives by balancing company and team needs.

This position will have day-to-day relationships with senior leaders and serve as the key contact

Responsibilities:

Build or/and maintain a strong customer insight driven loyalty function

Drive the omni customer acquisition and retention strategy together with CA & Lead Gen teams
Drive the strategy for growing customer engagement and retention using the Loyalty strategy as a base, ensuring customer base growth and increased lifetime value
Develop perspective as input to goal setting process
Work cross functionally, aiming to meet and exceed customer expectations to ensure longterm growth

Activate selling and support activities

Drive the reward strategy incl. benefits, services & collaboration with external partners
Initiate and support tactical activities according to sales situation and longterm customer growth
Drive loyalty activation & communication within global campaigns and for tactical needs

People, Culture & Leadership

Communicate company goals, information and expectations within all teams
Coordinate and support Sales Markets in executing planned activations to meet defined KPIs
Secure knowledge & training, supporting the implementation of new features & functionality

Collaboration with Sales, Training and Placement teams

Be the POC for Loyalty/Rewards team and take part in meetings/discussions initiated by HQ
Drive the Loyalty KPI FUP process and share learnings from a regional perspective
Support the continuous improvement of Loyalty efforts by sharing insights with Business, Tech and Loyalty teams
Work with the full sales market team to drive enhances customer activation cross channelsHe/ She must have a deep conceptual understanding of loyalty programs and customer acquisition strategies, deep sense of accountability and desire to create a sales organization.

He / She must take personal ownership and ensure results even on occasions where hands - on resources may seem inadequate.