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    CLM Associate - New Delhi, India - SKIDOS

    SKIDOS
    SKIDOS New Delhi, India

    4 days ago

    Default job background
    Full time
    Description

    Company Overview

    SKIDOS is an educational technology startup that develops fun and challenging learning games. Our products promote thinking, problem-solving, and play. With top-selling apps in over 40 countries, multiple awards, and a team of 56 employees, SKIDOS is dedicated to creating engaging educational experiences for all age groups.

    Job Overview

    Fresher: Less than 1 year of experience, full-time CLM Associate position at SKIDOS, located in Delhi, Delhi, India. Join our educational technology startup that creates fun and challenging learning games. As a CLM Associate, you will be responsible for managing the customer lifecycle, utilizing tool like WebEngage.

    Qualifications and Skills

    • Bachelor's degree in a relevant field
    • Knowledge of customer lifecycle management principles and strategies
    • Familiarity with customer lifecycle management tools such as CleverTap, MoEngage, and WebEngage
    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Ability to work effectively in cross-functional teams
    • Detail-oriented and highly organized
    • Passionate about educational technology and gamified learning

    Roles and Responsibilities

    • Manage the end-to-end customer lifecycle, from onboarding to retention and renewals
    • Develop and implement customer engagement strategies and campaigns
    • Collaborate with cross-functional teams to ensure seamless customer experience
    • Utilize customer lifecycle management tools such as CleverTap, MoEngage, and WebEngage
    • Analyze customer data and metrics to identify trends, insights, and opportunities
    • Track and report on key performance indicators (KPIs) related to customer lifecycle
    • Monitor and respond to customer inquiries and feedback in a timely manner
    • Identify and resolve customer issues to ensure customer satisfaction
    • Conduct market research to understand customer behavior and preferences
    • Stay updated with industry trends and best practices in customer lifecycle management
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