Front Office Associate - Kochi, India - DIANA HEIGHTS LUXURY HOTEL
4 days ago
Description
Perform all check-in and check-out tasks- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Types:
Full-time, Regular / Permanent
Salary:
₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Speak with the employer
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