Customer Service Advisor - Nagar, India - D2D Distributors

D2D Distributors

Verified Company

Nagar, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Work Location :
Phase 1 Mohali, Punjab in person

Job Overview:

Responsibilities:

Maintain a consistent tone and voice across all communications that align with our brand's standards.
Escalate complex issues to the relevant departments to ensure a quick and effective resolution.
Monitor social media platforms to respond to customer interactions and engage in proactive customer support.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Stay updated with new product launches and company policies to provide accurate information to customers.
Collaborate with the marketing team to align on communication strategies and promotional activities.

Qualifications:

Excellent writing and verbal communication skills.
Proficiency in using social media platforms and CRM software.
Ability to handle stressful situations and high volumes of customer inquiries professionally.
High school diploma; further education or certification in customer service or communication is a plus.

Skills:

Strong empathy and the ability to engage customers with courtesy and professionalism.
Exceptional problemsolving skills with a solutionoriented focus.
Time management skills with the ability to prioritize tasks.
Detailoriented with a knack for recordkeeping.
Ability to work independently and as part of a team.

Job Types:
Full-time, Fresher

Pay:
₹10, ₹20,668.36 per month

Schedule: