General Manager Staffing Operations - Chennai - confidential

    confidential
    confidential Chennai

    9 hours ago

    Full time
    Description

    Roles & Responsibilities

    Client & Stakeholder Management

    • Act as the single point of contact (SPOC) for staffing requirements across Layam's clients in India.
    • Liaise with client HR/Operations heads to understand manpower requirements, timelines, and ensure mandates are delivered as promised.
    • Coordinate with Layam Supervisors deployed at client sites to ensure smooth operations and resolve escalations quickly.
    • Build and maintain strong relationships with colleges, ITIs, skill-development institutes, and government agencies to create a reliable talent pipeline.

    Team Leadership & Internal Operations

    • Manage and guide a team of recruiters, supervisors, and coordinators handling client accounts.
    • Monitor team performance, set targets, and ensure closure of staffing mandates within agreed SLAs.
    • Conduct regular reviews with internal teams to track hiring, joining, and retention metrics.
    • Drive compliance across onboarding, payroll, statutory requirements (PF, ESI, labour law adherence).

    Recruitment & Workforce Management

    • Plan and execute bulk hiring, fresher drives, campus recruitment, and lateral hiring as per client needs.
    • Oversee the complete employee lifecycle: hiring onboarding deployment attrition control replacement.
    • Ensure 100% fulfilment of client mandates within promised timelines.
    • Develop and implement strategies to reduce attrition and improve associate engagement.

    Travel & Onsite Responsibilities

    • Regularly travel to client sites across India to oversee deployment, resolve issues, and strengthen client confidence.
    • Conduct audits and field visits to ensure workforce management quality.
    • Represent Layam in meetings with government skill councils, institutions, and industry bodies.

    Reporting & Commitments

    • Provide periodic MIS and dashboards to management on hiring numbers, attrition rates, and client satisfaction.
    • Ensure that all commitments made to clients during proposals and agreements are honored.
    • Contribute to process improvements, automation, and efficiency in staffing operations.

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