Executive - Customer Care - Mumbai, India - Hamilton Housewares

Hamilton Housewares
Hamilton Housewares
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:

Address customer inquiries, concerns, and complaints in a courteous and professional manner.
Provide detailed and comprehensive answers to resolve customer issues effectively.


Call Handling:

Answer incoming customer calls with a friendly and positive demeanour.
Listen attentively to customer concerns, questions, and requests.
Provide accurate information and offer appropriate solutions or assistance.
Follow established call scripts and protocols to ensure consistency and quality of service.


Customer Support:

Identify and assess customer needs, and offer suitable products, services, or solutions.
Handle and process customer replacements, returns, and exchange
Escalate complex or unresolved issues to higher-level support or management as required.
Maintain a deep understanding of the company's products, services, policies, and procedures.

Record Keeping:
Document and maintain accurate records of customer interactions, transactions, and inquiries.
Update customer profiles with relevant information and follow-up actions.


Cross-functional Collaboration:

Collaborate with different departments, such as sales, marketing, and technical support, to address customer concerns or relay important information.

Performance Metrics:
Continuously strive to improve personal performance and contribute to team success.


Requirements:

1) Proven experience of minimum 1 year as a Customer Service Representative, Call Center Agent, or similar role.
2) Excellent verbal and written communication skills.
4) Strong problem-solving and conflict resolution abilities.
5) Ability to remain calm and composed under pressure.
7) Flexibility to adapt to changing schedules.

This position is based on third party payroll


Salary:
₹200, ₹300,000.00 per year


Application Question(s):

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)

Ability to Commute:

  • Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

  • Mumbai Suburban, Maharashtra: Relocate before starting work (required)

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