Jobs

    Business Intelligence Analyst - Anywhere in India/Multiple Locations - Antal International

    Antal International
    Antal International Anywhere in India/Multiple Locations

    3 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    Responsible for overseeing, developing, and implementing data and analytics strategies for Customer Experience department. This role will also work closely with IT department, Web / UX services and Customer Services teams.

    Primary Duties and Responsibilities :

    Data Analysis/Visualization/Dashboard Development for Sales, Marketing & Customer Service Data :

    • Manage the business analytics platforms, including user management, documentation, and performance, and supervise installations and code placement.
    • See beyond the numbers and understand how the users interact with the data (Sales, Marketing and Customer Service) to leverage visualization tools to analyze data.
    • Gather requirements, design, and develop solutions in support of new projects and BI analytics.
    • Collaborate with delivery/technical teams and subject matter experts to help with proper tracking mechanism implementations.
    • Promote the mindset within the organization of driving decisions and business value through effective data mining and visualizations.
    • Working as a strategic partner with departments and business units to support new insights and reveal opportunities.
    • Establish data strategy, analytics, process, and procedures within the organization.
    • Validate data warehousing data streams for quality and accuracy in collaboration with third-party systems integrators / agencies and IT.
    • Focus on data security to assure the right data is seen and used by the right people.
    • Build out capabilities in data reporting, analytics, data governance, data analysis, data quality, and metric dashboards within the organization.
    • Train and educate staff at all levels of skill and expertise on how to best leverage tools.
    • Manage relationships with internal stakeholders to grow the data and analytics discipline.
    • Interacts with individuals and teams throughout the organization.
    Data Stewardship & Governance :
    • Have deep and detailed understanding of the role of clients Customer Experience BI systems in the larger technical ecosystem and represent these interests in working with internal stakeholders.
    • Identify and address potential impacts from business and technical changes.
    Internal Customer Support & Agencies Liaison :
    • Perform the role of internal representative and advocate for Business Intelligence for the Customer Experience team.
    • Partner with our agencies to deliver exceptional results by developing strategies, plans, and targets. Check progress and course correct as needed.
    • Provide user support to internal customers in accessing and using data within consumer-facing systems and tools including Excel, Datorama, Power BI and similar systems.
    • Create and maintain user-facing documentation and training for Customer Experience BI systems.
    • Propose and estimate the financial impact of solution architecture alternatives.
    • Build, test, and gain end user signoff on work performed.
    • Other duties may be assigned
    Must have key skills :
    • Ability to use a computer for 8.5 hours per day
    • Must have excellent English speaking and written skills.
    • Exposure to multiple, diverse technologies and processing environments
    • Good understanding of strategic and new and emerging technology trends, and the practical application of existing technology
    • Strong Experience with a data visualization tool (e.g. Datorama, PowerBI)
    • Previous experience in the Microsoft data warehouse and ETL tools (Azure Data Factory, Synapse)
    • Strong analytical skills, attention to detail, fast problem solving, lean and innovative mindset.
    • Experience in Azure Dev ops
    • Experience with Agile or Scrum project methodology
    • Experience with modern technology stack and toolset such as Python, Spark, Hadoop
    Education, Experience, and other requirements :
    • Must have Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
    • Minimum of five years of experience in Data and Analytics/Business Intelligence architecture
    )
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