Operations Associate - Mumbai, India - Apertum Online PVT LTD

Apertum Online PVT LTD

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company based out of

Mumbai, India providing business and technical expertise to the global online and mobilegaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded

individuals to build and support scalable products which already provide entertainment to millions of users and take them

to the next level.

promptly in an internet company.

online customerservice structure.

Key Responsibilities

Handling day to day backend operations including query resolution.
Monitoring and managing Customer Service operations for one or moreregions.

(We are operating 6 African regions for now and emerging in international markets)

Analyze the Customer Service processes and help identify areas of performance improvements.
Handling level 2/ 3 escalations providing support to our Customer Service team by analyzing data and customer

history.

Escalationsto Technology team, Trading and Payment providers.
To reconcile online payment transactions and monitor the success rate from downstream service providers, also

provide reports of daily and monthly payment review.

To check potential fraud activities to mitigate the risk in online transactions and escalate issues.

promptly if needed.

Working with product and business intelligence teams analyzing business requirements andperforming gap

analysis

Collaborating with crossfunctional teams and taking initiatives, like developing new proceduresand streamlining.

Skills and Qualification Requirements

Fluent in written and spoken English.
Strong Excel/ Google Spreadsheet skills
1+ years of general experience in E Commerce or related online company
1+ years of ops support experience in gaming and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Should be flexible to work in night shifts and weekends on rotation basis.