Virtual Customer Service - Maharashtra, India - ADCI - Maharashtra

ADCI - Maharashtra

Verified Company

Maharashtra, India

1 day ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Minimum qualification is Any graduate/ PG is eligible to apply

Shifts:
Rotational

Benefits:
NSA, OT, Meal Card.

VCS-India

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

VCS- India:

It is a
'Work from Home' model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.

It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.

You will receive 6 weeks of mandated online training, either trainer-led or group-based, which will allow you to meet your new team virtually and learn together on how to offer the best customer service experience.

Knowledge & Skills Required

Desired skills:

Action oriented, selfdisciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills ability to clearly understand and address customer issues appropriately
Good composition skills ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

Preferred Criteria:

Should be selfdriven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Worklike' environment with no disturbance during the work hours.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and deescalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

-
Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and selfdisciplined
Organized and detailoriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

- "Many of the problems we face have no textbook solution, and so we-happily-invent new ones."

Jeff Bezos_

We want you to help share and shape our mission to be Earth's most customer-centric company.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA.

We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store.

We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers.

For us, it is always "Day 1" and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience