International Customer Support Executive - Delhi, India - Future skills
Description
Your roleYou will be part of Wipro HR Services India Pvt Ltd and your role will be
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
Adhere to Customer Service Attendance & Accountability policies
Execute issue /query resolution and ensure proper documentation & follow-up
Identify, share and support operational improvements
Benefits:
Listed below are some benefits
Insurance, Health & Wellness
Financial & Retirement
Family & Parenting
Vacation & Time Off
Perks
Roles & Responsibilities
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge of MS Office
Defined career roadmap which offers growth opportunities
Performance-based incentive program
Investment in talent development and skills enhancement
Work-life balance with 5 day work week
Collaborative environment with best-in-class professionals
Job Types:
Full-time, Regular / Permanent, Fresher
Salary:
From ₹27,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
Education:
- Higher Secondary(12th Pass) (preferred)
Language:
- English (required)
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