Customer Support Executive - Navi Mumbai, India - Just in time

Just in time

Verified Company

Navi Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are looking for a customer support representative with on call sale and after sale support to join our team and provide excellent service to our clients.

As a customer support representative, you will be responsible for generating leads, contacting potential customers, presenting our products and services, and closing deals and provide excellent service to our clients.

As a customer support representative, you will be responsible for:

Responsibilities

Providing information about our products, services, features, pricing, and policies to customers and potential customers.
Escalating complex or technical issues to the appropriate department or supervisor for further assistance.
Following up with customers to ensure their satisfaction and loyalty.
Documenting customer interactions and feedback in our omnichannel system and generating reports as needed.
Collaborating with other team members and departments to improve customer experience and achieve company goals.

Requirements:

To be successful as a customer support representative, you should have:

A high school diploma or equivalent. A bachelor's degree or relevant certification is a plus.
At least one year of experience in customer service, sales, or a related field.
Excellent communication, listening, and problemsolving skills.
Proficiency in Microsoft Excel and any omnichannel platform.
Proficiency in languages English, Hindi any other language is bonus.
A positive, friendly, and empathetic attitude towards customers and colleagues.
A willingness to learn new skills and adapt to changing situations.
A flexible schedule and availability to work shifts, weekends

Salary:
₹18, ₹24,000.00 per month

Schedule: