Customer Service - Mumbai, India - Apertum Online PVT LTD

Apertum Online PVT LTD
Apertum Online PVT LTD
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Job Title
Associate - Customer Success
Reports To Team Leader/ Manager - Customer Success

Role Purpose To handle customer queries via Social Media, Web Chat and E-mail
To educate customers on client's products and processes

Key Responsibilities
Handle customer queries Social Media, Web Chat, E-mail

  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
Key Performance Indicators
Handle all queries in a polite, professional manner

  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Attend coaching sessions with Customer Service Manager
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
  • Logical reasoning
Education & Experience
Bachelor's degree from any stream

  • Passionate about customer care
  • Good typing skill
  • An excellent communicator
  • Positive attitude
  • Fluent in written and spoken English
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets
  • A team player
  • Must be time flexible and able to work in a shift system including Public holidays and Weekends
  • 5 Days working

Job Types:
Full-time, Regular / Permanent, Fresher


Benefits:


  • Commuter assistance
  • Health insurance

Schedule:

  • Day shift
  • Evening shift
  • Flexible shift
  • Morning shift
  • Night shift
  • Rotational shift
  • Weekend availability

Supplemental pay types:

  • Shift allowance
  • Yearly bonus

Application Question(s):

  • Are you comfortable with a working location as Andheri East, Mumbai?

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • English (required)

Speak with the employer

  • 91-XXXXXXXXXX
Application Deadline: 31/01/2023
More jobs from Apertum Online PVT LTD
See all jobs of Apertum Online PVT LTD