ColorTokens - Technical Support Engineer II - Network Security - Bangalore, India - Colortokens

Colortokens Bangalore, India

5 days ago

Technology / Internet

Description

About ColorTokens :

Over the last three decades, organizations globally have spent billions of dollars in cybersecurity, focussing specifically on "perimeter" security.
Perimeter solutions such as firewalls and user access (ZTNA) focus on keeping the bad actors out.
However, with perimeters dissolving with remote work and cloud migration, they continues to lose effectiveness making them easy to breach.
Perimeter security provides no protection within the organization's internal networks which carry up to 85% of all traffic.
Lack of internal controls provide ample real estate for attackers to lurk and carry out damaging attacks.
This is where ColorTokens comes in.
With its industryrecognized Zero Trust Microsegmentation platform, ColorTokens delivers deep visibility and granular security control across the entire enterprise.
Security teams can create a Zero Trust Architecture based on principle of leastprivilege from data center, to cloud, to OT and IoT infrastructure by "seeing" and controlling every traffic flow.
Our unique platform enables fast and seamless implementation delivering measurable risk reduction even in the most complex organizations.

Our culture :

We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decisionmaking.
We believe in alignment and empowerment so you can own and drive projects autonomously.
Selfstarters and highmotivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world's impactful organizations be it a children's hospital, or a city, or the defense department of an entire country.

Position Overview :

As a Technical Support Engineer 2 within our TAC, you will be instrumental in providing Level 2 and Product Escalation support for our Xshield series products.
This role involves direct engagement with customers and partners, troubleshooting complex hardware and software issues, and serving as an escalation point for internal TAC groups.
You will be a key advocate for our customers, ensuring timely resolution of issues and maintaining a high level of satisfaction.

Key Responsibilities :

Provide technical support for Xshield series products and customer centric approach with all ColorTokens partners.
Troubleshoot complicated hardware and software issues, replicating customer environments and network problems in the lab.
Take ownership of problem resolution, including reproduction and escalation, as necessary.
Act as a customer advocate, understanding the impact of issues on business operations and driving timely resolution.
Continuously learn and stay updated on new technologies, contributing to process and tool improvements.

Requirements :

Bachelor's degree in computer science, Information Systems, or equivalent education/experience.
3+ years of technical support experience, with a focus on networking technologies and network security.
Strong understanding of Internet Security and Networking Technologies (TCP/IP, HTTP, Load balancers, Proxies, Firewalls).
Experience with Linux/Unix operating systems and networking/browser developer tools.
Prior experience with Linux and other Unix operating systems.
Working knowledge with networking/browser developer tools such as wireshark, tcpdump.
Openssl, burp, fiddler, postman and curl.
Familiarity with cloud provider ecosystems such as AWS, Azure, and GCP.
Proficiency in analyzing logs, network data, and incident artifacts.
Handson experience analyzing high volumes of logs, network data (e. g. Netflow, FPC), and other attack artifacts in support of incident investigations.
Advanced understanding of TCP/IP, common networking ports and protocols, traffic flow, system administration, OSI model, defenseindepth and common security elements.
Advanced knowledge of TCP/IP, OSI model, and common security elements.

Desired Skills :

Scripting experience with Perl, Python, or Shell.
Familiarity with additional security tools and technologies.

Key Attributes :

Excellent customer management and communication skills (verbal and written).
Ability to work effectively in a fastpaced, dynamic environment.
Strong problemsolving skills and attention to detail.
Proactive attitude towards learning and professional development.

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ColorTokens - Technical Support Engineer II - Network Security - Bangalore, India - Colortokens

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