Front Office Executive - Noida, India - Makoto HR Solutions

Makoto HR Solutions

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Front Office Executive (Only Females)

Job Requirements:
Fluent English

Qualification:
Diploma in Avaiation, Any Graduate

Responsibilities:

To handle EPABX.
To manage entire Complaint management and ensure complaints closure
To greet and attend visitors including VVIP at the reception and coordinate with respective stakeholders.
To ensure checking the IDs, issuing entry passes, signing IN / OUT register etc.
To coordinate with the site team for celebrations / festival decorations / other initiatives.
To receive and log calls/complaints/requests from client/staff.
To assign the queries / complaints to the technical and soft services team immediately for resolution.
To track and close the complaints in coordination with respective stakeholders.
To ensure consistent and timely responses to clients within defined TAT.
To analyse requests and complaints patterns and initiate corrective action on high TAT queries.
To generate and analyse reports of complaints log v/s TAT on a monthly basis.
To notify the facility manager / site team for any emergency situations.
To escalate unresolved complaints and queries to concerned authority for closure.
To maintain an updated telephone list including emergency/ important stakeholders contacts for quick response.
To provide service request responses to customers in an appropriate manner within TAT.
To ensure logging in all the complaints in the helpdesk software.
To ensure adherence to company and client policies and SOPs.

Job Types:
Full-time, Permanent

Salary:
₹30, ₹35,000.00 per month

Benefits:

Provident Fund

Schedule:

Day shift

Supplemental pay types:

Performance bonus
Yearly bonus

Experience:

- total work: 1 year (required)

Work Location:
In person

Speak with the employer

Front Office Executive - Noida, India - Makoto HR Solutions

Description

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