Teritory Manager - Madurai, India - Saaki Argus & Averil Consulting

Description

Primary Responsibilities:

1. Dealer Business:

a) Improve service business ofdealer.

b) To improve service operationalefficiency in workshop to improve customer satisfaction andprofitability.

2. Improve PSF Score:

a) Improve PSF through service process audit& take corrective actions to improve service standards atworkshop. Get involved in specific details which require immediateattention.

b) Contact customers at regularinterval by telephone /personal meeting and understand theirexpectation & take counter measures. Assist the dealers toclose the customer complaints with in 48 hours.

c) Improve the capability level of dealer s service team and giveon the job training in areas of product knowledge service repairstandards special tools and customer handling skills&customer satisfaction updating the mechanics knowledge throughCompetitor model training.

3. Product Quality

a) Focus on turnaround time and ensure trouble freevehicles to preowned 2wheelercustomers

Remote Work :

No