Customer Support Executive - Ambala, India - edutinker
Description
Requirements and Skills:
Strong working knowledge of the Microsoft Office Suite products
(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problemsolving skills
- Multitasking abilities
- Patience while handling challenging situations
Must have their Desktop or Laptop
Responsibilities:
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Monitor customer complaints and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and
- Assist in training Junior Customer Support Representatives.
Salary:
₹10, ₹20,000.00 per month
Schedule:
- Day shift
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