Ai - Customer Success Associate - Delhi, India - Wobot

Wobot

Verified Company

Delhi, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

_
Responsibilities:
_

Own relationship with assigned clients, including onboarding, implementation, training etc.
Monitoring accounts to ensure a positive customer experience with the company's products or services
Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution.
Coordinating with other departments Sales, Engineering and Product to ensure that customers' needs are met.
Develop and maintain customersuccess strategies and best practices, as well as customersupport content, with help from the creative team
Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
Serve as daytoday contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
Communicate effectively with both internal and external seniorlevel management to understand customer needs, maximize retention and growth, and communicate learnings
Execute and maintain customersuccess strategies and best practices, as well as customersupport content, with help from AI tools

-
Requirements:_

Sound knowledge of CCTV Infrastructure and its working is a must.
Should be aware of and have practical experience of working on port forwarding, DDNS configurations, RTSP protocol, NVR/DVR, IP cameras,etc.
Minimum 2 years of client interaction experience for B2B clients.
Should be selfmotivated and selfdirected
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Excellent organizational and problemsolving skills

-
Timings:_2 PM IST to 11 PM IST

How we work:

We use Microsoft Teams for daily communication, conduct daily standups and team meetings over Teams.
We value open discussion, ownership, and a founder mindset.
We prioritize design, amazing UI/UX, documentation, todo lists, and databased decisionmaking.
We encourage team bonding through biweekly town halls, destressing sessions with a certified healer, and fun company retreats twice a year.
We offer a 100% remote workplace model, health insurance, top performers eligible for attractive equity options, mental health consultations, companysponsored upskilling courses, growth hours, the chance to give back with 40 hours for community causes, and access to a financial advisor.
Wobot AI is an Equal Opportunity Employer

Salary:
₹500, ₹800,000.00 per year

Benefits: