Senior IT Support Specialist - Gurugram - Cint

Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world's curiosity

Job Description

Role Overview

As a Senior IT Support Specialist (Intune/EUC expert), you will be a cornerstone of our operational support team, delivering advanced technology and software solutions across the global enterprise. You will serve as the primary technical architect for Microsoft Intune, overseeing business-critical EUC configurations while proactively evolving our ecosystem for peak performance and user experience. You will collaborate deeply with stakeholders in Corp IT, Infra, and Security to refine our EUC roadmap, selecting best-of-breed technologies and ensuring optimal, secure configurations. You will bring a passion for emerging tech and hardware, rigorously evaluating new systems while challenging past choices and configurations across Windows, macOS, Linux, and ChromeOS.

Responsibilities

• Design, test, and deploy Windows Configuration Profiles, Compliance Policies, and Conditional Access rules within Microsoft Endpoint Manager (Intune).
  
  

• Manage and troubleshoot the Windows Autopilot deployment process to ensure a seamless "out-of-the-box" experience for remote new hires.
  
  

• Package, test, and deploy Win32 applications (.intunewin) and M365 apps, ensuring silent installs and reliable updates.
  
  

• Oversee Windows Update rings and feature updates to ensure the fleet remains secure and compliant without disrupting user productivity.
  
  

• Act as the final point of escalation for complex Windows OS, hardware (Lenovo and MacBook), and driver issues that Tier 1 and Tier 2 support cannot resolve.
  
  

• Perform deep-dive troubleshooting using Event Viewer, log analysis, and Sysinternals tools.
  
  

• Manage and troubleshoot device enrollment, compliance, and configuration profiles for various operating systems.
  
  

• Experience integrating Apple Business Manager (ABM) with Jamf PreStage Enrollments to automate the Out-of-Box Experience (OOBE).
  
  

• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.
  
  

• Conduct training sessions and workshops to ensure effective use of IT systems and tools.
  
  

• Serve as a point of escalation for challenging support tickets and service requests.
  
  

• Collaborate with the Infosec team to ensure the security and integrity of IT systems and endpoints through regular maintenance and updates.
  
  

• Manage device identity and hybrid-join states within Entra ID (Azure AD).
  
  

• Implement and monitor endpoint security policies, including BitLocker encryption, CrowdStrike for Endpoint, and local admin restriction policies (LAPS).
  
  

• Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.
  
  

• Utilise PowerShell scripting to automate repetitive tasks & Bash/Zsh scripting for custom remediation.
  
  

• In-depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP
  
  

• Create detailed technical documentation and Knowledge Base articles to empower IT support to handle routine Windows/Mac issues with Intune.
  
  

Qualifications

• 5+ years in System Administration, with at least 3 years of dedicated experience managing Microsoft Intune in an enterprise environment.
  
  

• Expert-level knowledge of Windows 10 and 11 architecture, registry, and policy management.
  
  

• Proven success in configuring Windows Autopilot and troubleshooting failed deployments (ESP tracking).
  
  

• Intermediate to Advanced scripting skills (ability to write scripts from scratch).
  
  

• Strong understanding of networking (Firewall, Switches, Router, DNS, DHCP, and VPN configurations etc.)
  
  

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) or Legacy MD-100/101 (Preferred).
  
  

• Experience integrating Intune with Okta for identity management
  
  

• Experience in setting up Intune-based Software Distribution, Patch Management, Windows as a Service, and Driver Management processes.
  
  

• Experience with Incident management, Problem management and change management
  
  

• Good to have ITIL4 Foundation training or certification
  
  

Additional Information

This position is a full-time position with a hybrid model, meaning minimum 3 days in the office.

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We're pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We're accountable for our work and actions
• Excellence comes as standard
• We're open, honest and kind, always.

We are caring

• We learn from each other's experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We're proud to be recognised in Newsweek's 2025 Global Top 100 Most Loved Workplaces, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world's largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. )

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.