Customer Interaction Associate - Mumbai City, Mumbai - confidential

    confidential
    confidential Mumbai City, Mumbai

    3 days ago

    Full time
    Description

    About the Opportunity

    Looking to build a rewarding career in an international work environment Join a fast-paced, performance-driven team where your communication skills and problem-solving abilities make a real impact. This role offers stability, growth, and attractive incentives—perfect for both freshers and experienced professionals.

    Key Responsibilities

    • Handle outbound/inbound customer interactions with professionalism
    • Engage with customers to resolve account-related queries and concerns
    • Maintain a courteous and empathetic approach during conversations
    • Negotiate and guide customers toward mutually beneficial solutions
    • Update customer records accurately in the system
    • Meet daily/weekly performance targets and quality standards

    Shift & Work Schedule

    • Shift Timing: Between 5:30 PM – 10:30 AM (Any 9-hour rotational shift + 1-hour break)
    • Working Days: 5 days a week
    • Week Offs: 2 rotational offs

    Compensation & Benefits

    • Salary Range: 17,000 – 28,000 (In-hand)
    • Incentives:
    • 2,000 Performance Bonus
    • 1,000 Attendance Bonus
    • Opportunity to earn more based on performance

    Eligibility Criteria

    • Minimum Qualification: HSC / Graduate (any stream)
    • Freshers and experienced candidates (BPO/Non-BPO) can apply
    • Age limit: Up to 39 years

    Skills Required

    • Excellent English communication (verbal & comprehension)
    • Strong convincing and negotiation skills
    • Ability to handle challenging conversations calmly
    • Basic computer knowledge and typing skills
    • Target-oriented mindset with a positive attitude

    Selection Process

    HR Screening Round

    Operations Round (Final Round)

    What Makes You a Great Fit

    • Confident communicator with a customer-first approach
    • Comfortable working in evening/night shifts
    • Quick learner who can adapt to dynamic processes
    • Motivated to achieve targets and earn incentives

    Why You Should Apply

    • International exposure with global customers
    • High earning potential with incentives
    • Fast-track growth opportunities
    • Dynamic and supportive work environment

    Interested

    Send your CV to [HIDDEN TEXT]


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