Reservation Executive - Mumbai, India - Svenska Design Hotel
Description
Oversee accuracy of room blocks, reservations, and group market codes- Communicate company values and/or culture to new employees
- Review and implement new Reservations procedures
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Respond to any challenges found for accommodating rooming requests
- Setup proper billing accounts according to Accounting policies
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual
- Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Read and visually verify information in a variety of formats
Schedule:
- Rotational shift
Experience:
- total work: 1 year (preferred)
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