Customer Care Executive - Chennai, India - Cordon Telematics Pvt Ltd

Description

Requirements:

• Should be good to check the software/understand customer queries;
• Strong verbal and written communication skills in English;
• Should be good in Desktop Support;
• Self motivated and team handling;
• Excellent attendance and punctuality;
• Can arrange and show the demonstration via remote
• Excellent customer service skills;
• Good computer knowledge;
• Submission of Daily/Weekly or Monthly support activity to the Senior.

- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience


Job Types:
Full-time, Permanent


Salary:
₹10, ₹14,000.00 per month


Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:

• Bachelor's (preferred)

Experience:

• Technical support: 1 year (preferred)

- total work: 1 year (preferred)

• Customer service: 1 year (preferred)

Language:

• English (preferred)

Application Deadline: 15/11/2023

Expected Start Date: 20/11/2023