Tele Caller Executive - Ahmedabad, India - GlamZei

Description

• Provide accurate and helpful information about products, services, pricing, and policies.
• Address and resolve customer complaints, concerns, or issues effectively and in a timely manner.
• Process returns, exchanges, and refunds according to company policies.
• Maintain detailed records of exchanges, returns and refunds.
• Maintain clear and concise communication with customers, ensuring their needs are met and their questions are answered.
• Assist customers with order-related issues such as tracking, shipping, and delivery.
• Stay informed about the company's products, services, and promotions to provide accurate information to customers.
• Maintain detailed records of customer interactions, inquiries, and resolutions.
• Gather customer feedback and provide insights to the management team for continuous improvement.
• Collaborate with other departments, such as sales and operations, to address customer needs effectively.
• Handling customers who are not accepting orders via phone calls (RTO Handling).
• If any color is out of stock, call and coordinate with customer
• Handling returns requests received via Shiprocket

• Good communication skills
• English, Hindi & Gujarati

• Negotiating skills
• Convincing skills
• Feedback handling
• Documentation

• Response time
• Respond to customer inquiries within 20 minutes for all communication channels
• Average handle time-Try to solve customer queries in a single call with minimum follow ups to maintain a smooth flow.
• Handling return rate
• Minimize the number of returns and exchanges through effective issue resolution and communication.
• Accuracy of information
• Communicate clear policies about exchange return.
• Product knowledge
• Understand the features of each product and explain them accurately to the customers.
• Documentation

• Maintain reports accurately with use of Excel.
• Attendance and punctuality

• Day shift

• Yearly bonus