Inside Sales Executive - Mumbai - Swift Cargo Pvt. Ltd.

Description

Inside Sales Executive

Swift Cargo Pvt. Ltd. Mumbai, Maharashtra, India (On-site)

Swift Cargo is a leading International Logistics Company in ocean and air container transportation. We've been in this space for over 34 years now with a turnover of about 2500 crores presently. We are present in 5 countries (India, USA, Dubai, Canada, & Thailand) with 20 office & 600+ FTEs.

Job Title: Inside Sales Executive

Department: Sales

Reporting to: Inside Sales Manager / Sales Head

Location: Mumbai

Mandatory Language Preference: Tamil (Conversational)

Position Summary

The Inside Sales Executive is responsible for managing outbound sales activities for Export / Import - LCL/FCL. This role involves lead generation, customer engagement, quote preparation, coordination with pricing and operations teams, and ensuring successful conversion of leads into bookings. This position requires strong communication skills with Tamil language proficiency, structured follow-up, negotiation ability, and coordination to ensure seamless customer experience while achieving revenue targets. As the primary target customers include Tamil-speaking clients, proficiency in Tamil is preferred for effective communication and relationship management for the role.

Key Responsibilities

1. Lead Management

• Handle enquiries from digital platforms, referrals, cold calls, retention activities, and field sales transfers.
• Communicate with and handle enquiries from Tamil-speaking customers in the Tamil language wherever required.
• Qualify leads based on shipment volume, urgency, trade lane, and conversion potential.
• Maintain and update all leads in the CRM system with 100% data accuracy.

2. Customer Engagement

• Understand customer needs, shipment history, and logistics challenges.
• Communicate effectively with customers in Tamil wherever required.
• Present Swift Cargo's LCL/FCL capabilities, including transit times, routings, space availability, and documentation requirements.
• Follow up proactively via phone, email, and messaging platforms.

3. Quoting & Negotiation

• Coordinate with pricing team to get the best possible rates for LCL/FCL lanes.
• Prepare professional, error-free quotes using the company's standard template.
• Negotiate rates within pre-approved margins.
• Ensure quotes are sent within 24 hours of inquiry (or earlier for priority lanes).

4. Conversion & Booking

• Track all sent quotations and convert leads to bookings through consistent follow-up.
• Coordinate booking handover with operations, documentation, and customer service teams. (Docs list to be shared with executives)
• Share booking confirmations, schedules, and SOPs with the client.

5. CRM & Reporting

• Log all sales activities and customer interactions in the CRM system.
• Maintain accurate records of quote sent, status updates, and customer feedback.
• Provide daily, weekly, and monthly sales performance reports to management.

6. Coordination

• Work closely with:
• Pricing team: for updated rates and market trends.
• Customer Service: Perfect coordination between sales, shipper and rest of the departments
• Documentation team: to ensure pre-shipment compliance.
• Operations team: to monitor timely execution.
• Field sales team: for client visits, escalations, or large account coordination.

Qualifications & Skills

Education:

• Graduate in Logistics/Business Administration.
• MBA preferred but not mandatory.
• Freshers willing to learn could also be considered

Experience:

• 1-3 years of experience in inside sales or customer service with a freight forwarding/logistics company.
• Specific exposure to LCL & FCL ocean freight products is mandatory.

Technical Skills:

• Working knowledge of international trade, Incoterms, HS codes, documentation, etc.
• Familiarity with CRM systems (Salesforce, Zoho, etc.)
• Proficiency in MS Office (Excel, Word, Outlook)

Soft Skills:

• Proficiency in verbal and written communication in Tamil and English is required; knowledge of Hindi will be an added advantage.
• High attention to detail and process discipline.
• Excellent negotiation and interpersonal skills.
• Customer-centric approach.
• Ability to handle pressure and multitask in a fast-paced environment.

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