Network Operations Center Analyst - Bangalore Urban - Celito Tech, Inc.

    Celito Tech, Inc.
    Celito Tech, Inc. Bangalore Urban

    3 days ago

    Description
    Job Title: Network Operations Center Analyst

    This role supports day-to-day infrastructure and network operations for multiple clients focusing on proactive monitoring patch management advanced troubleshooting escalation support ensuring availability performance reliability of client systems.

    Responsibilities:

    • Network Infrastructure Monitoring identify triage respond to alerts related system performance availability capacity perform root cause analysis document findings remediation steps escalate complex issues engineering teams vendors required
    • Patch Management Maintenance Perform device patching including firewalls switches routers other network infrastructure Execute server endpoint across Windows Mac managed environments Track compliance remediation status across environments Coordinate maintenance windows communicate expected impact clients internal teams
    • Client Support Escalations Serve Tier 3 resource complex client escalations related systems access infrastructure issues troubleshoot advance involving servers networks identity endpoint management connectivity Work direct clients resolve escalated clear technical guidance Ensure timely resolution high-quality customer during escalations

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