Customer Care Executive - Ahmedabad, Gujarat, India - Kayura Effect LLP
1 week ago
Description
Manage large amounts of incoming phone calls- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Pay:
₹15, ₹25,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
Speak with the employer
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